New law protects customer repairs
NEW regulations have come into force which mean that consumers must now be officially notified in advance if goods needing repair are going to be replaced with refurbished goods or repaired with the use of refurbished parts.
The member for Coffs Harbour Andrew Fraser said the changes to Australian Consumer Law (ACL) meant that consumers would have the choice as to whether to accept refurbished parts or products.
“The new law was prompted by a NSW consumer who discovered, after arranging for his phone to be fixed, that the handset he received back was actually a second-hand phone that had previously been returned by another customer in another state,” Mr Fraser said.
“While many consumers are happy to receive back a refurbished good if it means they can get the problem sorted more quickly, they have a right to know the repairer does use second-hand parts,.
“The requirement ensures that consumers have the information they need to make an informed decision to either accept the use of refurbished parts and goods or negotiate for another suitable resolution, such as refund or new replacement.”
Mr Fraser said ACL Regulation 91 also meant anyone repairing goods must notify consumers if their stored data could be lost during the repair.
“The loss of user-generated data such as phone numbers, computer files, songs or photos can be inconvenient, distressing and financially damaging.
“The requirement for the repairer to give a clear warning of any potential for data loss before they accept the job, allows consumers to take steps to copy or back up files before agreeing to the repair.”